The customer service solution : by Sriram Dasu and Richard Chase.
Material type:
TextPublisher: New York : McGraw-Hill, [2013]Description: xvi, 223 p. : ill. ; 24 cmContent type: - text
- unmediated
- volume
- 9780071809931 (alk. paper)
- 0071809937 (alk. paper)
- managing emotions, trust, and control to win your customer's business /
- 658.812 23 DAS
- HF5415.5 .D175 2013
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| 658.8005 PER Applications in basic marketing : clippings from the popular business press / | 658.8101 JOH Churchill/Ford/Walker's Sales force management / | 658.812 DAS The customer service solution : | 658.812 DAS The customer service solution : | 658.83 STR Strategic marketing for microfinance institutions : the framework and experience of microsave / | 658.83420973 HAW Consumer behavior : building marketing strategy / | 658.84 RAY E-commerce / |
Includes bibliographical references and index.
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