Normal view MARC view ISBD view

The customer service solution : (Record no. 36628)

MARC details
000 -LEADER
fixed length control field	01254cam a2200349 i 4500
001 - CONTROL NUMBER
control field	17642820
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20240318183455.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	130301s2013 nyua b 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number	2013006925
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9780071809931 (alk. paper)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0071809937 (alk. paper)
040 ## - CATALOGING SOURCE
Original cataloging agency	DLC
Language of cataloging	eng
Transcribing agency	DLC
Description conventions	rda
Modifying agency	DLC
042 ## - AUTHENTICATION CODE
Authentication code	pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF5415.5
Item number	.D175 2013
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.812
Edition number	23
Item number	DAS
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Dasu, Sriram.
9 (RLIN)	944
240 ## - UNIFORM TITLE
Uniform title	managing emotions, trust, and control to win your customer's business /
245 14 - TITLE STATEMENT
Title	The customer service solution :
Statement of responsibility, etc.	by Sriram Dasu and Richard Chase.
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture	New York :
Name of producer, publisher, distributor, manufacturer	McGraw-Hill,
Date of production, publication, distribution, manufacture, or copyright notice	[2013]
300 ## - PHYSICAL DESCRIPTION
Extent	xvi, 223 p. :
Other physical details	ill. ;
Dimensions	24 cm
336 ## - CONTENT TYPE
Content type term	text
Source	rdacontent
337 ## - MEDIA TYPE
Media type term	unmediated
Source	rdamedia
338 ## - CARRIER TYPE
Carrier type term	volume
Source	rdacarrier
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note	Includes bibliographical references and index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer relations.
9 (RLIN)	945
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Customer services.
9 (RLIN)	946
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element	Service industries
General subdivision	Management.
9 (RLIN)	495
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name	Chase, Richard B.
9 (RLIN)	604
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a	7
b	cbc
c	orignew
d	1
e	ecip
f	20
g	y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Dewey Decimal Classification
Koha item type	Book

Holdings
Source of classification or shelving scheme	Home library	Current library	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Price effective from	Koha item type	Date last checked out
Dewey Decimal Classification	Archbishop Kiwanuka Memorial Library	Archbishop Kiwanuka Memorial Library	11/04/2017	1	658.812 DAS	47279	02/11/2017	11/04/2017	Book	26/10/2017
Dewey Decimal Classification	Archbishop Kiwanuka Memorial Library	Archbishop Kiwanuka Memorial Library	11/04/2017	1	658.812 DAS	47280	01/11/2017	11/04/2017	Book	25/10/2017
Dewey Decimal Classification	Archbishop Kiwanuka Memorial Library	Archbishop Kiwanuka Memorial Library	11/04/2017		658.812 DAS	47281	11/04/2017	11/04/2017	Book
Dewey Decimal Classification	Archbishop Kiwanuka Memorial Library	Archbishop Kiwanuka Memorial Library	11/04/2017		658.812 DAS	47283	11/04/2017	11/04/2017	Book
Dewey Decimal Classification	UMU Kabale Campus	UMU Kabale Campus	12/06/2019		658.812 DAS	44567	12/06/2019	12/06/2019	Book
Dewey Decimal Classification	UMU Kabale Campus	UMU Kabale Campus	12/06/2019		658.812 DAS	44566	12/06/2019	12/06/2019	Book
Dewey Decimal Classification	UMU Masaka Campus	UMU Masaka Campus	15/03/2018	1	658.812 DAS	49006	24/01/2020	15/03/2018	Book	21/01/2020
Dewey Decimal Classification	UMU Mbale Campus	UMU Mbale Campus	17/01/2018		658.812 DAS	48756	17/01/2018	17/01/2018	Book
Dewey Decimal Classification	UMU Mbale Campus	UMU Mbale Campus	17/01/2018		658.812 DAS	48757	17/01/2018	17/01/2018	Book
Dewey Decimal Classification	UMU Mbale Campus	UMU Mbale Campus	21/02/2018		658.812 DAS	48894	21/02/2018	21/02/2018	Book
Dewey Decimal Classification	UMU Ngetta Campus	UMU Ngetta Campus	11/04/2017		658.812 DAS	47282	10/07/2017	11/04/2017	Book
Dewey Decimal Classification	UMU Ngetta Campus	UMU Ngetta Campus	21/06/2017		658.812 DAS	48232	21/06/2017	21/06/2017	Book
Dewey Decimal Classification	UMU Rubaga Campus	UMU Rubaga Campus	27/01/2017		658.812 DAS	46508	27/01/2017	27/01/2017	Book
Dewey Decimal Classification	UMU Rubaga Campus	UMU Rubaga Campus	27/01/2017		658.812 DAS	46509	27/01/2017	27/01/2017	Book
Dewey Decimal Classification	UMU Rubaga Campus	UMU Rubaga Campus	27/01/2017		658.812 DAS	46510	27/01/2017	27/01/2017	Book
Dewey Decimal Classification	UMU Rubaga Campus	UMU Rubaga Campus	27/01/2017		658.812 DAS	46511	27/01/2017	27/01/2017	Book
Dewey Decimal Classification	UMU Rubaga Campus	UMU Rubaga Campus	27/01/2017	4	658.812 DAS	46512	16/03/2019	27/01/2017	Book	09/02/2019
Dewey Decimal Classification	UMU Rubaga Campus	UMU Rubaga Campus	27/01/2017		658.812 DAS	46513	27/01/2017	27/01/2017	Book
Dewey Decimal Classification	UMU Rubaga Campus	UMU Rubaga Campus	27/01/2017		658.812 DAS	46514	27/01/2017	27/01/2017	Book
Dewey Decimal Classification	UMU Rubaga Campus	UMU Rubaga Campus	27/01/2017		658.812 DAS	46515	27/01/2017	27/01/2017	Book
Dewey Decimal Classification	UMU Rubaga Campus	UMU Rubaga Campus	27/01/2017		658.812 DAS	46516	27/01/2017	27/01/2017	Book
Dewey Decimal Classification	UMU Rubaga Campus	UMU Rubaga Campus	27/01/2017		658.812 DAS	46517	27/01/2017	27/01/2017	Book

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