Building great customer experiences / (Record no. 14169)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 006870000a22002290004500 |
| 001 - CONTROL NUMBER | |
| control field | 014169 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130422t xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0333990137 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | SHA |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| -- | 14169 |
| -- | 14169 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Shaw, Colin |
| 9 (RLIN) | 35119 |
| 245 ## - TITLE STATEMENT | |
| Title | Building great customer experiences / |
| Statement of responsibility, etc. | Colin Shaw and John Ivens |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Date of publication, distribution, etc. | 2002 |
| Name of publisher, distributor, etc. | Palgrave |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 224 p. ; |
| Dimensions | 25 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 9 (RLIN) | 946 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction |
| 9 (RLIN) | 1018 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Experience |
| 9 (RLIN) | 19697 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Ivens, John |
| 9 (RLIN) | 35120 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Archbishop Kiwanuka Memorial Library | Archbishop Kiwanuka Memorial Library | 20/06/2008 | 2 | 658.812 SHA | 14169 | 22/10/2013 | 14/10/2013 | 20/06/2008 | Book | ||||
| Dewey Decimal Classification | Archbishop Kiwanuka Memorial Library | Archbishop Kiwanuka Memorial Library | 16/11/2009 | 5 | 658.812 SHA | 14168 | 22/04/2013 | 11/04/2013 | 16/11/2009 | Book | ||||
| Dewey Decimal Classification | Archbishop Kiwanuka Memorial Library | Archbishop Kiwanuka Memorial Library | 16/11/2009 | 658.812 SHA | 14170 | 16/11/2009 | 16/11/2009 | Book |