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Building great customer experiences /

Shaw, Colin

Building great customer experiences / Colin Shaw and John Ivens - New York : Palgrave 2002 - xvi, 224 p. ; 25 cm.

Includes bibliographical references and index

ISBN: 0333990137

Subjects--Topical Terms:
Customer services
Consumer satisfaction
Experience
Customer relations

Dewey Class. No.: 658.812 / SHA

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