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Customer service : empowerment and entrapment /

Customer service : empowerment and entrapment / edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott - New York : Palgrave 2001 - xi, 215p.; 24cm

Includes bibliographical references and index

ISBN: 0333946073

Subjects--Topical Terms:
Customer service

Dewey Class. No.: 658.81 / CUS

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