| 000 | 00969cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | 1052800 | ||
| 005 | 20240318183520.0 | ||
| 008 | 901107s1991 maua b 001 0 eng | ||
| 010 | _a 90023765 | ||
| 020 |
_a0201570904 : _c$21.95 ($24.95 Can.) |
||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.W56 1991 |
| 082 | 0 | 0 |
_a658.812 _bWHI |
| 100 | 1 |
_aWhiteley, Richard C. _94578 |
|
| 240 | _amoving from talk to action / | ||
| 245 | 1 | 4 |
_aThe customer-driven company : _bmoving from talk to action / _cRichard C. Whiteley. |
| 260 |
_aReading, Mass : _bAddison-Wesley, _cc1991. |
||
| 300 |
_a308 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer relations. _94579 |
|
| 650 | 0 |
_aCustomer services. _9946 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2ddc _cBOOK |
||
| 999 |
_c37439 _d37438 |
||