| 000 | 01300cam a22003254a 4500 | ||
|---|---|---|---|
| 001 | 13476841 | ||
| 003 | OSt | ||
| 005 | 20240318183351.0 | ||
| 008 | 040202s2005 mauab b 001 0 eng | ||
| 010 | _a 2004044880 | ||
| 020 | _a0072938056 (pbk. : alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.L83 2005 |
| 082 | 0 | 0 |
_a658.812 _222 _bLUC |
| 090 |
_c35179 _d35178 |
||
| 100 | 1 |
_aLucas, Robert W. _951261 |
|
| 245 | 1 | 0 |
_aCustomer service : _bbuilding successful skills for the twenty-first century / _cRobert W. Lucas. |
| 250 | _a3rd ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, _cc2005. |
||
| 300 |
_axvi, 416 p. : _bill. (some col.), col. maps ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references (p. 406-408) and index. | ||
| 650 | 0 |
_aCustomer services. _9946 |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/mh051/2004044880.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/mh042/2004044880.html |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh041/2004044880.html |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cBOOK |
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| 999 |
_c35179 _d35178 |
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