| 000 | 00554nam a22001937a 4500 | ||
|---|---|---|---|
| 005 | 20240318183331.0 | ||
| 008 | 140114t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780071315920 | ||
| 082 |
_a658.812 _bLUC |
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| 090 |
_c34454 _d34453 |
||
| 100 |
_aLucas, Robert W. _951261 |
||
| 245 |
_aCustomer service : _bskills for success / _cRobert W. Lucas |
||
| 250 | _a5th ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _cc2012. |
||
| 300 |
_axix, 394 p. : _bill. ; _c26 cm. |
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| 500 | _aIncludes index | ||
| 650 |
_acustomer services _9946 |
||
| 942 |
_2ddc _cBOOK |
||
| 999 |
_c34454 _d34453 |
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