000			006660000a22001810004500
001			023962
008			130423t xxu||||| |||| 00| 0 eng d
082			_a658.812 _bUGA
090			_c23962 _d23962
245			_aTraining module on customer care, public relations and public speech : _b trainer's handbook for lower local governments /
260			_aKampala : _c2007 _bMinistry of Local Governement
300			_aix, 46 p. : _bill. ; _c30 cm
500			_aIncludes glossary
650			_aCustomer relations _xManagement _9488
650			_aCustomer relationship management
650			_aCustomer care, public relations and public speech _944487
942			_cBOOK _2ddc
999			_c23962 _d23962