| 000 | 006870000a22002290004500 | ||
|---|---|---|---|
| 001 | 014169 | ||
| 008 | 130422t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0333990137 | ||
| 082 |
_a658.812 _bSHA |
||
| 090 |
_c14169 _d14169 |
||
| 100 |
_aShaw, Colin _935119 |
||
| 245 |
_aBuilding great customer experiences / _cColin Shaw and John Ivens |
||
| 260 |
_aNew York : _c2002 _bPalgrave |
||
| 300 |
_axvi, 224 p. ; _c25 cm. |
||
| 500 | _aIncludes bibliographical references and index | ||
| 650 |
_aCustomer services _9946 |
||
| 650 |
_aConsumer satisfaction _91018 |
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| 650 |
_aExperience _919697 |
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| 650 | _aCustomer relations | ||
| 700 |
_aIvens, John _935120 |
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| 942 |
_cBOOK _2ddc |
||
| 999 |
_c14169 _d14169 |
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