| 000 | 007100000a22002170004500 | ||
|---|---|---|---|
| 001 | 014036 | ||
| 005 | 20250617120652.0 | ||
| 008 | 091116t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0333946073 | ||
| 082 |
_a658.81 _bCUS |
||
| 090 |
_c14036 _d14036 |
||
| 245 |
_aCustomer service : _bempowerment and entrapment / _cedited by Andrew Sturdy, Irena Grugulis and Hugh Willmott |
||
| 260 |
_aNew York : _c2001 _bPalgrave |
||
| 300 |
_axi, 215p.; _c24cm |
||
| 500 | _aIncludes bibliographical references and index | ||
| 650 |
_aCustomer service _935012 |
||
| 700 |
_aAndrew, Sturdy _beditor _935013 |
||
| 700 |
_aWillmott, Hugh _beditor _935014 |
||
| 700 |
_aGrugulis, Irena _beditor _935015 |
||
| 942 |
_cBOOK _2ddc |
||
| 999 |
_c14036 _d14036 |
||