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	1.		Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 6th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2008 Online resources: Table of contents only Availability: Items available for loan: Archbishop Kiwanuka Memorial Library (3)Call number: 658 FIT, ... Place hold Save to lists Add to cart (remove)
	2.		Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by Johnston, Robert, 1953- Clark, Graham, 1949- Shulver, Michael Edition: Fourth edition. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Harlow, Essex, England ; New York : Pearson, 2012 Availability: Items available for loan: Archbishop Kiwanuka Memorial Library (3)Call number: 658 JOH, ... Place hold Save to lists Add to cart (remove)
	3.		The customer service solution : by Sriram Dasu and Richard Chase. by Dasu, Sriram Chase, Richard B Material type: Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, [2013] Availability: Items available for loan: Archbishop Kiwanuka Memorial Library (4)Call number: 658.812 DAS, ... UMU Kabale Campus (2)Call number: 658.812 DAS, ... UMU Masaka Campus (1)Call number: 658.812 DAS. UMU Mbale Campus (3)Call number: 658.812 DAS, ... UMU Ngetta Campus (2)Call number: 658.812 DAS, ... UMU Rubaga Campus (10)Call number: 658.812 DAS, ... Place hold Save to lists Add to cart (remove)

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