TY  - GEN
AU  - Schonberger, Richard J.
AU  - Knod, Edward M. Jr.
TI  - Operations management: : customer focused principles 
SN  - 0256194068
U1  - 658.5  
PY  - 1997///
CY  - Chicago : 
PB  - Richard D Irwin
KW  - Production management
N1  - Includes bibliographical references and index
ER  -