TY  - GEN
AU  - Wilkinson, Adrian ... [et al.]
TI  - Managing with total quality management : : theory and practice 
SN  - 0333620070
U1  - 658.4013  
PY  - 1998///
CY  - London : 
PB  - Macmillan 
KW  - Management
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -