from data to action Heath, Fred M. 1944- Kyrillidou, Martha. Askew, Consuella A. text bibliography nyu Binghamton, NY Haworth Information Press c2004 2004 monographic eng

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xviii, 254 p. : ill. (chiefly col.) ; 22 cm. The starving research library user: relationships between library institutional characteristics and Spring 2002 LibQUAL+ scores / Martha Kyrillidou, Fred M. Heath -- CONSORTIA -- Defending and expanding library turf-the need for scalable consumer research / Tom Sanville -- The OhioLINK LibQUAL+ 2002 Experience: a consortium looks at service quality / Jeff Gatten -- HEALTH SCIENCES LIBRARIES -- Exploring outcomes assessment: the AAHSL LibQUAL+ experience / Tamera Lee -- LibQUAL+ in a problem-based learning (PBL) medical school: the case study of the medical library and Peyton T. Anderson Learning Resources Center (LRC) at Mercer University School of Medicine in Macon, Georgia / Jan H. LaBeause -- The evolution and application of assessment strategies at the University of Colorado Health Sciences Center / Rick B. Forsman -- The LibQUAL+ challenge: an Academic Medical Center's perspective, Duke University / Richard Peterson, Beverly Murphy, Stephanie Holmgren, Patricia L. Thibodeau -- An Academic Medical Library using LibQual+: The experience of the Galter Health Sciences Library, Northwestern University / James Shedlock, Linda Walton -- UNIVERSITY/COLLEGE LIBRARIES -- Quantifying qualitative data: using LibQUAL+ comments for library-wide planning activities at the University of Arizona / Wendy Begay, Daniel R. Lee, Jim Martin, Michael Ray -- Another tool in the Assessment Toolbox: Integrating LibQUAL+ into the University of Washington Libraries Assessment Program / Steve Hiller -- Mining LibQUAL+ data for pointers to service quality at Wayne State University / Barton Lessin -- We asked they what they thought, now what do we do? The use of LibQUAL+ data to redesign Public Services at the University of Pittsburgh / Amy E. Knapp -- LibQUAL+ meets strategic planning at the University of Florida / Stephen R. Shorb, Lori Driscoll -- Using LibQUAL+ data in strategic planning: Bowling Green State University / Lorraine J. Haricombe, Bonna J. Boettcher -- LibQUAL+ 2002 at Vanderbilt University: what do the results mean and where do we go from here? / Flo Wilson. Fred M. Heath, Martha Kyrillidou, Consuella A. Askew, editors. "Co-published simultaneously as Journal of Library Administration, volume 40, numbers 3/4 2004." Includes bibliographical references and index. n-us--- Library surveys United States Academic libraries Administration Libraries Quality control Information services Quality control Library Surveys United States Library Services Quality Control Consumer Satisfaction Library Administration methods United States Z731 .L5415 2004 025.1/977 0789026015 (alk. paper) 9780789026019 (alk. paper) 0789026023 (soft cover : alk. paper) 9780789026026 (soft cover : alk. paper) 2004011241 1240132 QBI http://www.loc.gov/catdir/toc/ecip0418/2004011241.html http://www.loc.gov/catdir/toc/ecip0418/2004011241.html DLC 040512 20240318183208.0 13591089