03982cam a2200481 a 45000010009000000050017000090080041000260100017000670150019000840160018001030200028001210200031001490200041001800200044002210350023002650350020002880370017003080400076003250430012004010500022004130820018004352450134004532600057005873000051006445000101006955040051007965052138008476300014029856500036029996500040030356500032030756500043031076500036031506500022031866500021032086500027032296500052032567000027033087000024033357000024033597300039033838560078034221359108920240318183208.0040512s2004    nyua     b    001 0 eng    a  2004011241  aGBA4638892bnb7 a0129817922Uk  a0789026015 (alk. paper)  a9780789026019 (alk. paper)  a0789026023 (soft cover : alk. paper)  a9780789026026 (soft cover : alk. paper)  a(OCoLC)ocm55588413  a(OCoLC)55588413  a1240132bQBI  aDLCcDLCdYDXdUKMdCOUdYBMdQBXdOCLCQdBAKERdUPPdBTCTAdYDXCPdDLC  an-us---00aZ731b.L5415 200400a025.1/97722200aLibraries act on their LibQUAL+ findings :bfrom data to action /cFred M. Heath, Martha Kyrillidou, Consuella A. Askew, editors.  aBinghamton, NY :bHaworth Information Press,cc2004.  axviii, 254 p. :bill. (chiefly col.) ;c22 cm.  a"Co-published simultaneously as Journal of Library Administration, volume 40, numbers 3/4 2004."  aIncludes bibliographical references and index.00gThetstarving research library user: relationships between library institutional characteristics and Spring 2002 LibQUAL+ scores /rMartha Kyrillidou,rFred M. Heath --tCONSORTIA --tDefending and expanding library turf-the need for scalable consumer research /rTom Sanville --gThetOhioLINK LibQUAL+ 2002 Experience: a consortium looks at service quality /rJeff Gatten --tHEALTH SCIENCES LIBRARIES --tExploring outcomes assessment: the AAHSL LibQUAL+ experience /rTamera Lee --tLibQUAL+ in a problem-based learning (PBL) medical school: the case study of the medical library and Peyton T. Anderson Learning Resources Center (LRC) at Mercer University School of Medicine in Macon, Georgia /rJan H. LaBeause --gThetevolution and application of assessment strategies at the University of Colorado Health Sciences Center /rRick B. Forsman --gThetLibQUAL+ challenge: an Academic Medical Center's perspective, Duke University /rRichard Peterson,rBeverly Murphy,rStephanie Holmgren,rPatricia L. Thibodeau --gAntAcademic Medical Library using LibQual+: The experience of the Galter Health Sciences Library, Northwestern University /rJames Shedlock,rLinda Walton --tUNIVERSITY/COLLEGE LIBRARIES --tQuantifying qualitative data: using LibQUAL+ comments for library-wide planning activities at the University of Arizona /rWendy Begay,rDaniel R. Lee,rJim Martin,rMichael Ray --tAnother tool in the Assessment Toolbox: Integrating LibQUAL+ into the University of Washington Libraries Assessment Program /rSteve Hiller --tMining LibQUAL+ data for pointers to service quality at Wayne State University /rBarton Lessin --tWe asked they what they thought, now what do we do? The use of LibQUAL+ data to redesign Public Services at the University of Pittsburgh /rAmy E. Knapp --tLibQUAL+ meets strategic planning at the University of Florida /rStephen R. Shorb,rLori Driscoll --tUsing LibQUAL+ data in strategic planning: Bowling Green State University /rLorraine J. Haricombe,rBonna J. Boettcher --tLibQUAL+ 2002 at Vanderbilt University: what do the results mean and where do we go from here? /rFlo Wilson.00aLibQUAL+. 0aLibrary surveyszUnited States. 0aAcademic librariesxAdministration. 0aLibrariesxQuality control. 0aInformation servicesxQuality control.12aLibrary SurveyszUnited States.12aLibrary Services.12aQuality Control.22aConsumer Satisfaction.22aLibrary AdministrationxmethodszUnited States.1 aHeath, Fred M.,d1944-1 aKyrillidou, Martha.1 aAskew, Consuella A.0 aJournal of library administration.413Table of contentsuhttp://www.loc.gov/catdir/toc/ecip0418/2004011241.html