@book{31259,
	author = {Heath, Fred M.,},
	title = {Libraries act on their LibQUAL+ findings :},
	publisher = {Haworth Information Press,},
	year = {c2004.},
	address = {Binghamton, NY :},
	note = {"Co-published simultaneously as Journal of Library Administration, volume 40, numbers 3/4 2004."},
	url = {http://www.loc.gov/catdir/toc/ecip0418/2004011241.html}
}