TY  - BOOK
AU  - Thomson, Peter
TI  - The secrets of communication: be heard and get results 
SN  - 0684816652
U1  - 302.346 
PY  - 1996///
CY  - London
PB  - Simon & Schuster Business Books
KW  - Conversation
KW  - Interpersonal communication
KW  - Verbal communication
KW  - The secrets of communication
ER  -