TY  - GEN
AU  - Lovelock, Christopher
TI  - Principles of service marketing and management
SN  - 013676875X
U1  - 658.8 
PY  - 1999///
CY  - New Jersey : 
PB  - Prentice Hall
KW  - Service industries - United States - marketing
KW  - Service industries - United States - management
N1  - Includes bibliographical references and index
ER  -