TY  - GEN
AU  - Okello- Maitum, Richard
TI  - The effect of capacity management on the quality of a service provided : : Orient bank limited 
U1  - 27318 
PY  - 2003///
CY  - Nkozi : 
PB  - Uganda Martyrs University, 
KW  - Capacity management
N1  - Business administration and management
ER  -