TY - GEN AU - DeLong, Thomas AU - Nanda, Ashish TI - Professional services: text and cases SN - 0072559209 U1 - 658 PY - 2003/// CY - Boston : PB - McGraw-Hill KW - Professions KW - Marketing KW - Consultants KW - Service industries KW - Management N1 - Includes index ER -