TY - GEN AU - Murphy, Herta A. AU - Hildebrandt, Herbert W. AU - Thomas, Jane P. TI - Effective business communications SN - 007044398X U1 - 651.7 PY - 1997/// CY - Boston : PB - McGraw-Hill KW - Commercial correspondence KW - Business report writing KW - Business communication N1 - Includes bibliographical references and index ER -