What to say when things get tough : by Leonard S. Greenberger.

By:

Greenberger, Leonard S

Material type: Text

TextPublisher: New York : McGraw-Hill, 2013Description: xxix, 224 p. ; 23 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9780071806435 (alk. paper)
0071806431 (alk. paper)

Uniform titles:

business communication strategies for winning people over when they're angry, worried and suspicious of everything you say /

Subject(s):

DDC classification:

658.45 23 GRE

LOC classification:

HF5718 .G7394 2013

Contents:

Foreword -- Introduction -- The science behind the art -- Laying the foundation -- The lost art of storytelling -- Real v. perceived risk or why we drive -- The code for trust and credibility -- Non-verbal messages -- Credibility gender gap -- Mastering the media -- Avoiding and escaping traps -- The can response -- Conclusion -- Acknowledgements -- Bibliography.

Item type:

Book

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Holdings
Current library	Call number	Status	Barcode
Archbishop Kiwanuka Memorial Library	658.45 GRE (Browse shelf(Opens below))	Available	47341
Archbishop Kiwanuka Memorial Library	658.45 GRE (Browse shelf(Opens below))	Available	47342
Archbishop Kiwanuka Memorial Library	658.45 GRE (Browse shelf(Opens below))	Available	47343
Archbishop Kiwanuka Memorial Library	658.45 GRE (Browse shelf(Opens below))	Available	47344
Archbishop Kiwanuka Memorial Library	658.45 GRE (Browse shelf(Opens below))	Available	47345
UMU Masaka Campus	658.45 GRE (Browse shelf(Opens below))	Available	48375
UMU Mbale Campus	658.45 GRE (Browse shelf(Opens below))	Available	48819
UMU Mbale Campus	658.45 GRE (Browse shelf(Opens below))	Available	48767
UMU Ngetta Campus	658.45 GRE (Browse shelf(Opens below))	Available	48251
Archbishop Kiwanuka Memorial Library	658.45 GRE (Browse shelf(Opens below))	Available	46923
UMU Rubaga Campus	658.45 GRE (Browse shelf(Opens below))	Available	46924
UMU Rubaga Campus	658.45 GRE (Browse shelf(Opens below))	Available	46925
UMU Rubaga Campus	658.45 GRE (Browse shelf(Opens below))	Available	46926
UMU Rubaga Campus	658.45 GRE (Browse shelf(Opens below))	Available	46927
UMU Rubaga Campus	658.45 GRE (Browse shelf(Opens below))	Available	46928
UMU Rubaga Campus	658.45 GRE (Browse shelf(Opens below))	Available	46929
UMU Rubaga Campus	658.45 GRE (Browse shelf(Opens below))	Available	46930

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Previous	658.45 ADL Communicating at work : principles and practices for business and the professions /	658.45 ADL Communicating at work : principles and practices for business and the professions /	658.45 FIE Effective communication in organisations : preparing messages that communicate /	658.45 GRE What to say when things get tough :	658.5 CAC Matching supply with demand : an introduction to operations management /	658.5 CAC Matching supply with demand : an introduction to operations management /	658.5 CHA Operations management for competitive advantage /	Next

Includes bibliographical references and index.

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