Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.

By:

Johnston, Robert, 1953-

Contributor(s):

Material type: Text

TextPublisher: Harlow, Essex, England ; New York : Pearson, 2012Edition: Fourth editionDescription: xxii, 460 pages : color illustrations ; 27 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9780273740483 (pbk.)

Uniform titles:

improving service delivery /

Subject(s):

Service industries -- Management

DDC classification:

658 23 JOH

LOC classification:

HD9980.5 .J647 2012

Item type:

Book

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Holdings
Current library	Call number	Status	Barcode
Archbishop Kiwanuka Memorial Library	658 JOH (Browse shelf(Opens below))	Available	46359
Archbishop Kiwanuka Memorial Library	658 JOH (Browse shelf(Opens below))	Available	46360
Archbishop Kiwanuka Memorial Library	658 JOH (Browse shelf(Opens below))	Available	46361

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Previous	658 INS Management decision and control - Paper 11 : CPA /	658 JOH Service operations management : improving service delivery /	658 JOH Service operations management : improving service delivery /	658 JOH Service operations management : improving service delivery /	658 JON Contemporary management. Third edition. 2003 /	658 JON Contemporary management /	658 JON Contemporary management /	Next

Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.

Includes bibliographical references and index.

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