Customer service : skills and concepts for success / [Robert W. Lucas].
Material type:
TextPublication details: New York : Glencoe/McGraw-Hill, c2002.Description: vii, 532 p. : ill. ; 28 cmISBN: - 0078226333 (pbk.)
- 658.812 21 LUC
- HF5415.5 .L83 2002
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| 658.8 FAR Marketing essentials / | 658.8 PER Essentials of marketing : a global - managerial approach / | 658.8101 JOH Churchill/Ford/Walker's Sales force management / | 658.812 LUC Customer service : skills and concepts for success / | 658.84 GRE Electronic commerce : security, risk management, and control | 658.848 CAT International marketing / | 787.07 LAM Guide to teaching strings / |
2nd ed.
Includes bibliographical references (p. 517-519) and index.
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