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Customer service : skills for success /

Lucas, Robert W.

Customer service : skills for success / Robert W. Lucas - 5th ed. - New York : McGraw-Hill, c2012. - xix, 394 p. : ill. ; 26 cm.

Includes index

ISBN: 9780071315920

Subjects--Topical Terms:
customer services

Dewey Class. No.: 658.812 / LUC

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