Libraries act on their LibQUAL+ findings : from data to action /
Libraries act on their LibQUAL+ findings : from data to action /
Fred M. Heath, Martha Kyrillidou, Consuella A. Askew, editors.
- Binghamton, NY : Haworth Information Press, c2004.
- xviii, 254 p. : ill. (chiefly col.) ; 22 cm.
"Co-published simultaneously as Journal of Library Administration, volume 40, numbers 3/4 2004."
Includes bibliographical references and index.
starving research library user: relationships between library institutional characteristics and Spring 2002 LibQUAL+ scores / CONSORTIA -- Defending and expanding library turf-the need for scalable consumer research / OhioLINK LibQUAL+ 2002 Experience: a consortium looks at service quality / HEALTH SCIENCES LIBRARIES -- Exploring outcomes assessment: the AAHSL LibQUAL+ experience / LibQUAL+ in a problem-based learning (PBL) medical school: the case study of the medical library and Peyton T. Anderson Learning Resources Center (LRC) at Mercer University School of Medicine in Macon, Georgia / evolution and application of assessment strategies at the University of Colorado Health Sciences Center / LibQUAL+ challenge: an Academic Medical Center's perspective, Duke University / Academic Medical Library using LibQual+: The experience of the Galter Health Sciences Library, Northwestern University / UNIVERSITY/COLLEGE LIBRARIES -- Quantifying qualitative data: using LibQUAL+ comments for library-wide planning activities at the University of Arizona / Another tool in the Assessment Toolbox: Integrating LibQUAL+ into the University of Washington Libraries Assessment Program / Mining LibQUAL+ data for pointers to service quality at Wayne State University / We asked they what they thought, now what do we do? The use of LibQUAL+ data to redesign Public Services at the University of Pittsburgh / LibQUAL+ meets strategic planning at the University of Florida / Using LibQUAL+ data in strategic planning: Bowling Green State University / LibQUAL+ 2002 at Vanderbilt University: what do the results mean and where do we go from here? / Martha Kyrillidou, Fred M. Heath -- Tom Sanville -- Jeff Gatten -- Tamera Lee -- Jan H. LaBeause -- Rick B. Forsman -- Richard Peterson, Beverly Murphy, Stephanie Holmgren, Patricia L. Thibodeau -- James Shedlock, Linda Walton -- Wendy Begay, Daniel R. Lee, Jim Martin, Michael Ray -- Steve Hiller -- Barton Lessin -- Amy E. Knapp -- Stephen R. Shorb, Lori Driscoll -- Lorraine J. Haricombe, Bonna J. Boettcher -- Flo Wilson. The The The The An
0789026015 (alk. paper) 9780789026019 (alk. paper) 0789026023 (soft cover : alk. paper) 9780789026026 (soft cover : alk. paper)
1240132 QBI
2004011241
GBA463889 bnb
012981792 Uk
LibQUAL+.
Library surveys--United States.
Academic libraries--Administration.
Libraries--Quality control.
Information services--Quality control.
Library Surveys--United States.
Library Services.
Quality Control.
Consumer Satisfaction.
Library Administration--methods--United States.
Z731 / .L5415 2004
025.1/977
"Co-published simultaneously as Journal of Library Administration, volume 40, numbers 3/4 2004."
Includes bibliographical references and index.
starving research library user: relationships between library institutional characteristics and Spring 2002 LibQUAL+ scores / CONSORTIA -- Defending and expanding library turf-the need for scalable consumer research / OhioLINK LibQUAL+ 2002 Experience: a consortium looks at service quality / HEALTH SCIENCES LIBRARIES -- Exploring outcomes assessment: the AAHSL LibQUAL+ experience / LibQUAL+ in a problem-based learning (PBL) medical school: the case study of the medical library and Peyton T. Anderson Learning Resources Center (LRC) at Mercer University School of Medicine in Macon, Georgia / evolution and application of assessment strategies at the University of Colorado Health Sciences Center / LibQUAL+ challenge: an Academic Medical Center's perspective, Duke University / Academic Medical Library using LibQual+: The experience of the Galter Health Sciences Library, Northwestern University / UNIVERSITY/COLLEGE LIBRARIES -- Quantifying qualitative data: using LibQUAL+ comments for library-wide planning activities at the University of Arizona / Another tool in the Assessment Toolbox: Integrating LibQUAL+ into the University of Washington Libraries Assessment Program / Mining LibQUAL+ data for pointers to service quality at Wayne State University / We asked they what they thought, now what do we do? The use of LibQUAL+ data to redesign Public Services at the University of Pittsburgh / LibQUAL+ meets strategic planning at the University of Florida / Using LibQUAL+ data in strategic planning: Bowling Green State University / LibQUAL+ 2002 at Vanderbilt University: what do the results mean and where do we go from here? / Martha Kyrillidou, Fred M. Heath -- Tom Sanville -- Jeff Gatten -- Tamera Lee -- Jan H. LaBeause -- Rick B. Forsman -- Richard Peterson, Beverly Murphy, Stephanie Holmgren, Patricia L. Thibodeau -- James Shedlock, Linda Walton -- Wendy Begay, Daniel R. Lee, Jim Martin, Michael Ray -- Steve Hiller -- Barton Lessin -- Amy E. Knapp -- Stephen R. Shorb, Lori Driscoll -- Lorraine J. Haricombe, Bonna J. Boettcher -- Flo Wilson. The The The The An
0789026015 (alk. paper) 9780789026019 (alk. paper) 0789026023 (soft cover : alk. paper) 9780789026026 (soft cover : alk. paper)
1240132 QBI
2004011241
GBA463889 bnb
012981792 Uk
LibQUAL+.
Library surveys--United States.
Academic libraries--Administration.
Libraries--Quality control.
Information services--Quality control.
Library Surveys--United States.
Library Services.
Quality Control.
Consumer Satisfaction.
Library Administration--methods--United States.
Z731 / .L5415 2004
025.1/977