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Customer service : building successful skills for the twenty-first century / Robert W. Lucas.

By: Material type: TextTextPublication details: Boston : McGraw-Hill, c2005.Edition: 3rd edDescription: xvi, 416 p. : ill. (some col.), col. maps ; 26 cmISBN:
  • 0072938056 (pbk. : alk. paper)
Subject(s): DDC classification:
  • 658.812 22 LUC
LOC classification:
  • HF5415.5 .L83 2005
Online resources:
Item type: Book
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Holdings
Current library Call number Status Date due Barcode
Archbishop Kiwanuka Memorial Library 658.812 LUC (Browse shelf(Opens below)) Available 44005
Archbishop Kiwanuka Memorial Library 658.812 LUC (Browse shelf(Opens below)) Available 44006
Archbishop Kiwanuka Memorial Library 658.812 LUC (Browse shelf(Opens below)) Available 44007

Includes bibliographical references (p. 406-408) and index.

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