TY - BOOK AU - Richardson,Linda TI - Changing the sales conversation SN - 9780071823654 (hardback) AV - HF5438.25 .R5126 2014 U1 - 658.85 23 PY - 2014/// CY - New York PB - McGraw-Hill KW - Selling KW - Customer relations KW - BUSINESS & ECONOMICS / Sales & Selling KW - bisacsh N1 - Includes index ER -