Customer service : skills and concepts for success / [Robert W. Lucas].
Material type:
TextPublication details: New York : Glencoe/McGraw-Hill, c2002.Description: vii, 532 p. : ill. ; 28 cmISBN: - 0078226333 (pbk.)
- 658.812 21 LUC
- HF5415.5 .L83 2002
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| 658.812 DAS The customer service solution : | 658.812 DAS The customer service solution : | 658.812 LUC Customer service : skills and concepts for success / | 658.812 LUC Customer service : skills and concepts for success / | 658.8342 COH Buy me! : new ways to get customers to choose your products and ignore the rest / | 658.84 CAT International marketing / | 658.84 CAT International marketing / |
2nd ed.
Includes bibliographical references (p. 517-519) and index.
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